The short version
If your collection has not been sent yet, you can cancel and we refund you in full. Once it has been sent, we cannot take it back, so a refund is not available except in the cases below.
Why
A collection is digital content delivered immediately. Under EU consumer law you have fourteen days to change your mind about most online purchases, but that right ends for digital content once delivery has begun with your agreement. By asking us to send your collection straight away, you agree to delivery beginning at once and accept that the fourteen day right ends when we send it.
When we refund anyway
- You paid and we never sent the collection.
- We sent you the wrong country.
- The files are corrupted or will not open, and we cannot fix it.
- The collection is materially not what this site describes it to be.
What is not a refund reason
- Properties did not reply, or replied and said no. We sell contacts, not outcomes.
- Some addresses are house inboxes. Our site states plainly what proportion reach a named person, and it is stated before you pay.
- Individual contacts have gone out of date since the collection was compiled.
If a number of contacts in your collection bounce, tell us. We would rather fix the data than argue about it, and we will replace or credit where it is fair.
How to ask
Write to info@hotelsforcreators.com from the address you paid with. Refunds go back to the original card and usually take five to ten days to appear.